For promotional product orders, you will need to provide vector artwork. Vector artwork allows us to size the image without introducing distortion, separate the colors and in some cases reduce the colors. Typically a vector file requires a special graphics software program to open it, so it may be a file that you were given, but can’t open it up. Extensions are often .ai, .cdr or .eps. If you do not have this type of artwork, we can assist you in getting it.